Privacy Policy
Effective Date: January 1, 2026
At Lake James Heating & Air ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us through our website (lakejamesheatingandair.com) and our telephone customer service lines.
1. Information We Collect
When you request an HVAC quote, schedule a service appointment, or contact our dispatch team, we may collect:
- Contact details: Name, phone number, email address, and service address in Burke County or surrounding areas.
- HVAC system information: Type of equipment, age, issues experienced, and service history.
- Technical and analytics data: IP address, browser type, device information, and website usage statistics.
2. How We Use Your Information
We use collected information solely to:
- Dispatch HVAC service technicians and provide accurate repair or replacement estimates.
- Communicate with you regarding appointment confirmations, technician arrival updates, and warranty information.
- Improve our website performance, customer experience, and local service delivery.
- Comply with applicable legal obligations and state contractor recordkeeping regulations.
3. We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any data shared with service dispatch software or processing partners is strictly for fulfilling requested heating and cooling services.
4. Data Security
We implement industry-standard technical safeguards to protect your personal details from unauthorized access, alteration, or disclosure. All website communications are encrypted via SSL/TLS protocols.
5. Contact Us Regarding Your Privacy
If you have questions regarding this Privacy Policy or wish to review, update, or request deletion of your information, please contact us at: